HP Officejet J4500 Series All-in-One

Corporate Edition for Microsoft® Windows 2000, Windows® XP, Windows® Vista and Windows Server 2003

Release Notes

 

 

This document provides information about installing and using the following software solutions for the HP Officejet J4500 All-in-One series devices:

 

  • The Corporate Edition
  • The Corporate Scan Application Edition

 

 

 

 

TOPICS

1. Overview

2. Install the Corporate Edition

3. Use the Corporate Edition

4. Known Issues

5. Known Issues with Specific Software Programs

6. Uninstall the Corporate Edition

7. Uninstall other All-in-One software

8. Get More Information

9. Legal Statements

 

 

 

1. Overview

 

The Corporate Edition includes print and scan drivers for computers running Windows 2000, Windows XP (32/64 bit), Windows Vista  (32/64 bit), and Windows 2003 Server (32/64 bit). These drivers, ideal for enterprise or corporate users, are Microsoft WHQL compliant and provide a customized, small-footprint software solution.

 

With this solution, an administrator can create a self-extracting executable that unpacks the Corporate Edition files into an installable folder. Using common, installation-management software, the administrator can then repackage the installation, as needed, based on the type of installation desired. (For more information about using your installation-management software, see the documentation that came with the software.)

 

Note: This repackaged installation requires that the user have administrative rights. Also, with the RunAs feature (available in Windows XP and above), a user can run the installation using administrator credentials.

 

The Corporate Scan Application Edition provides basic scanning software for computers running Windows XP (32 bit), Windows Vista (32/64 bit), and Windows 2003 Server (32/64 bit). Users can run the Scan Document program by double-clicking a desktop shortcut and then configuring scan settings in the window that appears.

 

 

Corporate Edition

 

The Corporate Edition includes the following components:

 

  • TWAIN data source manager: Compliant with TWAIN 1.9 standards. (For more information about TWAIN, visit http://www.twain.org/.)
  • Printer driver: Accommodates 4800 optimized dpi printing.
  • Silent installer: Supports installations from the installer package and from an Active Directory push-down.

 

In addition, a WIA scan driver is available for Windows XP and above.

 

 

Corporate Scan Application Edition

 

The Corporate Scan Application Edition includes the following components:

 

  • Scan Document program: Provides an interface for configuring scan settings and scanning documents.
  • Desktop shortcut: Allows quick access to the Scan Document program.

 

 

Differences between the Corporate Edition, Corporate Scan Application Edition, and the standard software package

 

Many features in the full, retail solution are disabled or unavailable while using the Corporate Edition. The following functions from the standard software package included on the Starter CD are not available in the Corporate Edition or the Corporate Scan Application Edition:

 

  • PC control of Fax/Copy functions. (These functions are available from the control panel on the device.)
  • Control panel Scan button.
  • Toolbox software, services, and status alert.
  • Solution Center.
  • HP Photosmart software.
  • OCR and additional software packages.
  • Product Registration.

 

To use any of these features, install the full software solution included with the product.

 

 

 

2. Install the Corporate Edition

 

Installation preliminaries

 

Before you install the Corporate Edition, make sure the computer meets the following requirements:

 

 

Minimum system requirements

 

  • Any Intel® Pentium® II, Intel Celeron®, or compatible processor (Pentium III or higher recommended)
  • 128 MB RAM (256 MB RAM recommended)
  • 200 MB free hard-disk space
  • Microsoft Internet Explorer, version 5.01 Service Pack 2 or higher (available at http://www.microsoft.com/)
  • Internet access (recommended)
  • Available USB port (any computer without USB connectivity is not supported)
  • 2X or higher CD-ROM drive (if installing from CD)
  • SVGA 800 x 600 monitor (16-bit color minimum)

 

Note: If your computer has less than 128 MB of RAM, installation is possible. However, you might notice delays when scanning from third-party applications. Also, a warning message is entered into the install log file that the minimum system requirements have not been met.

 

 

Supported operating systems

 

  • Windows 2000 Professional, Service Pack 3 or higher
  • Windows XP Home Edition, Service Pack 1 or higher recommended
  • Windows XP Professional, Service Pack 1 or higher recommended
  • Windows 2003 Server
  • Windows Vista

 

Note: After installing the Corporate Edition on a computer running Windows 2000, it is highly recommended that you restart the computer.

 

 

Privilege requirements

 

The person installing the software MUST have administrative or elevated privileges to install the Corporate Edition. You can also use the “RunAs” feature available in Windows XP and above to run the installation using administrator credentials.

 

 

Downloading and preparing the software

 

1. Download the web package from www.hp.com.

2. After the web package is downloaded, double-click the file to extract its contents.

 

Note: For more information about repackaging, see the documentation that came with the installation-management software you are using.

 

 

Installing a new device

 

Use one of the following options to install the software.

 

Note: If you have already installed the device software using the Starter CD included with the device, you must uninstall this software using the uninstall program provided by HP before you can install the Corporate Edition. For more information, see the “7. Uninstall other All-in-One software” section.

 

Option 1: Running Setup/MSI installer first (Recommended)

 

New devices can be installed using this method.

 

1. Run setup.exe from the package.

2. Run the MSI installer provided with the package. Useful when deploying the application through Active Directory.

 

Direct Connect (USB): After all the installation screens have disappeared, connect the device into the computer.

 

 

Option 2: Plug in device first

 

The computer launches the “Found New Hardware Wizard” after the device is connected to the computer. When prompted for a printer driver, select the root directory of the decompressed package. The software installation begins silently (in the background) after the installation.

 

Note:

·         It is recommended that this installation method is performed using an administrator account.

·         If you are logged in as a restricted user on a computer running Windows 2000, you cannot use this method.

 

 

Installing additional devices

 

Connect the additional device

 

Direct Connect (USB): Use this method when connecting other supported devices to the computer. The printer icon will be automatically created.

 

 

Available command-line options

 

A command-line option can be used in the following ways:

 

  • Pass it to the commandline when running setup

Example:

            setup.exe –s –usbsuppress

 

  • Place it in the “[Setup]” section of “autorun.inf” (found in the root folder of the installation package). Append it to the end of the “CommandLine=”

Example:

            [Setup]

            CommandLine=-s -usbsuppress

 

Note: Options are case sensitive.

 

Switch

Description

-s

Silent installation. Installs the Corporate Edition with a progress dialog only; no user intervention required.

 

Notes:

 

* If the computer requires restart after installation, a reboot prompt will appear. Use “-norebootUI”, “-r0” or “-r1” if you want to remove this screen.

* When using the MSI installer, you do not need to use this command-line option. The installation is silent by default.

 

-l yyy

Install a specific language, where "yyy" is the three digit language abbreviation:

ARA     Arabic

CHS     Simplified Chinese

CHT      Traditional Chinese

CSY     Czech

DAN     Danish

DEU     German

ELL      Greek

ENU     English

ESN     Spanish

FIN       Finnish

FRA      French

HEB     Hebrew

HUN     Hungarian

ITA       Italian

JPN      Japanese

KOR     Korean

NLD      Dutch

NOB     Norwegian (Bokmal)

PLK      Polish

PTB      Brazilian Portuguese

RUS     Russian

SVE     Swedish

TRK      Turkish

-pi

Sets Pre-install mode:

 

- Drivers and software are installed without user interaction.

- Uninstall shortcut is disabled from the program group.

- Computer might restart automatically after installation without any prompt.

 

-p <path>

Changes the installation directory to <path>.

 

Example:

  Setup.exe –p “D:\HP”

-r1

     or

-r0

r1 forces computer to restart after installation.

r0 suppresses restart and reboot prompts.

-norebootUI

If the computer requires restart after installation, a reboot prompt appears. This command-line option removes the prompt and restarts the computer automatically.

-noUninstSht

Removes the uninstall shortcut from Program Menu

 

Note: When using the MSI installer, you do not need to use this command-line option. The installation does not provide the uninstall shortcut by default.

 

Available for Direct Connect (USB) only

-usbsuppress

To prevent the operating system from detecting new devices each time you plug in a similar device to the same physical port.

 

 

 

3. Use the Corporate Edition

 

TWAIN and WIA scanning

 

Unlike the standard software package, the Corporate Edition has no interface. Instead, scanning is supported through TWAIN-compliant or WIA-compliant programs, such as Microsoft Word, Adobe Photoshop®, or Corel® CorelDraw. While you are in a TWAIN- or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the program.

 

Generally, a software program is TWAIN or WIA compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. Also, start the scan from within the TWAIN- or WIA-compliant program.

 

If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation for information about the commands and steps to use.

 

 

 

4. Known Issues

 

Compatibility with earlier versions of HP Officejet software

Many possible installation and upgrade scenarios exist; many of these scenarios have been tested by HP. However, due to the large number of compatibility possibilities, you might encounter problems with coexistence, compatibility, or functionality when more that one version of HP software is installed on the same computer.

 

If compatible drivers are already installed on the computer, the computer might automatically restart during the installation. This is normal and does not affect the success of the install.

 

If a Full or Custom installation of the standard software package has been installed on the computer, the installation of the Corporate Edition is blocked. To install the Corporate Edition, first uninstall the standard software package, and then install the Corporate Edition.

 

The Corporate Edition can co-exist with other HP devices (such as HP Officejet and HP PSC devices). However, you cannot connect two HP Officejet devices to the same computer (one with the HP Photosmart software and one with the Corporate Edition) for most of the current HP products.

 

Compatibility with earlier versions of the Corporate Edition

To avoid possible compatibility problems, it is highly recommended that previous versions of Corporate Edition or enterprise solution software be uninstalled before installing the latest version. You must restart the computer after uninstalling the previous versions or the latest version will not be installed properly.

 

Some previous versions of the Corporate Edition should not be installed over this version. If you decide to install an older version of Corporate Edition, uninstall the newer version first, and then install the older version.

 

Installing the software through User Configuration Group Policies in Windows 2000 Server

If software deployment has been configured through User Configuration Group Policies in Windows 2000 Server, the following message appears when the HP software is installed on the client computer: “Setup completed successfully”. To successfully complete the installation, click OK in this dialog box.

 

Properties dialog box opens slowly

After you click Properties or Preferences in the Print dialog box, you might experience a delay before the HP Officejet dialog box appears. This behavior is normal.

 

Before you upgrade the OS

If you plan to upgrade the operating system of the computer connected to the device (for instance, from Windows 2000 to Windows XP Professional), uninstall the software and disconnect the device before you upgrade the operating system.

 

Issues after uninstalling similar products

You can install and uninstall the device on a computer that has HP digital imaging products installed (such as HP Photosmart printers, HP Scanjet scanners, or HP cameras). However, if you uninstall these products later, some shared files might be deleted. If this happens, you will need to re-install the Corporate Edition.

 

Restart system after installation

You must restart the computer after installing the software in Windows 2000. It’s not necessary to restart after installing the software in Windows XP, Windows Vista and Windows 2003 Server. However, in some cases, restarting is necessary to ensure that the software functions properly.

 

 

 

5. Known Issues with Specific Software Programs

 

Microsoft Office

When scanning from within Microsoft Word using the Insert option on the File menu, the device only scans documents placed on the scanner glass. Documents loaded in the ADF are not scanned, or only the first page is scanned. To scan using the ADF, select the Custom Insert option on the File menu instead.

 

Microsoft Word

In Windows 2000, Microsoft Word might not open correctly after the Corporate Edition is installed. To run Word correctly, restart the computer.

 

 

 

6. Uninstall the Corporate Edition

 

To uninstall the corporate drivers, do one of the following:

 

From the Start menu, select Programs, select the option for the appropriate version of the Corporate Edition that you want to uninstall, and then click Uninstall.

 

-or-

 

Use the Add/Remove Programs utility from the Control Panel in Windows.

 

Note: After the uninstallation process has been started, it runs in silent mode, requiring no interaction.

 

 

 

7. Uninstall other All-in-One software

 

If you have already installed the device software using the Starter CD, you must uninstall this software before you can install the Corporate Edition.

 

Note: To uninstall the device software, use the uninstall program provided with the software. Do not just delete the program files.

 

To uninstall the device software and install the Corporate Edition, choose one of the following methods:

 

Method 1

 

1.       Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software.

2.       Press the Power button to turn off the device.

3.       On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J4500 Series, and then click Uninstall.

4.       Follow the onscreen instructions.

5.       If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work properly if the files are deleted.

6.       Restart your computer.

7.       Install the Corporate Edition. See the “Install the Corporate Edition” section for more information.

 

Method 2

 

Note: Use this method if Uninstall is not available in the Windows Start menu.

 

1.        On the Windows taskbar, click Start, select Settings, select Control Panel, and then click Add/Remove Programs.

- Or -

Click Start, click Control Panel, and then double-click Programs and Features.

2.       Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions.

3.       Disconnect the device from your computer.

4.       Restart your computer.

 

Note: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software.

 

5.       Install the Corporate Edition. See the “Install the Corporate Edition” section for more information.

 

Method 3

 

Note: Use this method if Uninstall is not available in the Windows Start menu.

 

1.       Insert the device Starter CD into your computer's CD-ROM drive, and then start the Setup program.

2.       Disconnect the device from your computer.

3.       Select Uninstall and follow the onscreen directions.

4.       Restart your computer.

 

Note: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software.

 

5.       Install the Corporate Edition. See the “Install the Corporate Edition” section for more information.

 

 

 

8. Get More Information

 

Setup Poster:

Contains easy-to-follow illustrations to set up your device.

 

User Guide:

Contains product and support information.

It is available in the Docs folder on the Starter CD. To view the CHM file, your computer must be running Microsoft Windows and Internet Explorer version 4.01 or greater.

 

Website:

http://www.hp.com/support/ links to the HP Support website for the latest software, product, operating system, support, and other information.

 

 

 

9. Legal Statements

 

HP software license agreement

 

  1. This License is granted in return for purchase of the associated HP PSC or HP Officejet or payment of the appropriate fee as specified by HP.
  2. In return for the above consideration, HP grants a non-exclusive right to use one copy of the Software with any computer connected to an HP PSC or HP Officejet.
  3. This License binds the customer who opens this Software package and any transferee authorized pursuant to section 8 below. For purposes of this License:

·         The term "user" means such customer and any authorized transferee; and

·         The term "use" means storing, loading, installing, executing, or displaying the Software; and

·         The term "Software" means all programs, files, and executables supplied by HP (via CD, diskette, the Internet, or any other method) in connection with the HP PSC or HP Officejet.

  1. The Software might not be duplicated or copied except for purposes of archival, backup, error identification, or replacement of defective media. All copies of the Software must bear the copyright and other proprietary notices on or in the original media as well as any restricted-rights legends on or in the original media.
  2. This License does not include the right to updates, upgrades, or other enhancements. However, this License does apply to any update, upgrade, or other enhancement if provided by HP.
  3. This License confers no title or ownership in the Software, and confers no rights whatsoever in any associated source code or in any other intellectual property of HP or its third-party supplier(s). This License is not a sale of any rights in the Software.
  4. The Software may not be disassembled, decompiled, decrypted, or reverse engineered unless HP's prior written consent is either obtained or not required by law. Upon request, the user will provide HP with reasonably detailed information regarding any disassembly, decompilation, decryption, or reverse engineering.
  5. This License is transferable subject to HP's prior written consent and payment to HP of any applicable transfer fee(s), and subject to the transferee's agreement in writing to the terms and conditions of this License. Upon any such transfer, the transferor will immediately deliver all copies of the Software to the authorized transferee, and the transferor's rights under this License will automatically terminate. This License is also binding on any involuntary transferee.
  6. Any third-party supplier of the Software might protect its rights in the Software against violations of this License, including any infringement of the third-party supplier's copyright(s).
  7. HP might terminate this License upon notice to the user for failure to comply with this License. Immediately upon the termination of the License, the user will destroy or return to HP all copies of the Software, including all copies from any adaptation into which such copies are merged (except for individual pieces of user data in a related database).
  8. If the Software is licensed for use by the U.S. government, the user agrees that the Software has been developed entirely at private expense and is delivered as "Commercial Computer Software", as defined in DFARS 252.227-7013 or as "Restricted Computer Software", as defined in FAR 52.227-19, as appropriate.

 

 

Trademark notices

Adobe Photoshop is a trademark of Adobe Systems Incorporated.

Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel, Celeron, and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows, and Windows XP are U.S.-registered trademarks of Microsoft Corporation.

 

 

Copyright

© 2008 Copyright Hewlett-Packard Development Company, L.P.

 

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

 

The information contained herein is subject to change without notice.

 

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.