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ndd Medical Technologies
· 3 minutes read

Technical support with ndd: what to expect

ndd Medical support you can count on
The ndd Medical technical support team is ready when support is needed. Here's what you can expect during a service inquiry.
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For over 25 years, ndd has been servicing customers worldwide. With support teams in the US and Switzerland, we provide superior technical support whenever our customers need assistance.

We pride ourselves on the reliability and durability of our devices, but sometimes, issues arise that require help from one of our technical support professionals. When that happens, you can rest assured that the ndd technical support team will be there every step of the way.

Here’s what you need to know before contacting the ndd support team.

Be prepared

Be prepared to make troubleshooting easier by having these few things lined up:

Contact us at your convenience

How do you want to get in touch with us?

Speak with a live person with no wait times!

**If a live team member is unavailable, you can leave a voicemail, and a team member will return your call within a few hours if within business hours. If the voicemail is received after business hours, the representative will return your call the next business day.

Support case assessment

Once connected with our support team, we’ll:

Device repair cases

If we can’t solve your device issues remotely, we will ask you to send the device to us for evaluation and potential repair. We make every attempt to minimize any downtime for your practice or patients.

Case resolution

A support team member will work with you until we resolve your device issue, and your case is closed.

Your satisfaction is our top priority, and to ensure your satisfaction, we’ll send a support case survey to the email you provided.

Support hours

The entire team at ndd understands how vital PFT testing is to your practice and patients. We are dedicated to providing the highest quality service to keep downtime to an absolute minimum so you can focus on your patients without worrying about device issues.

You can trust that the ndd support team is ready and available whenever you need us!

What our customers are saying

Wonderful communication, instructions were easy to follow, and I even got a follow up asking how the issue was.

ndd satisfied support customer

ndd representative was VERY helpful and attentive to our issue. Great customer service !!”

ndd satisfied support customer


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