Support
Can I reuse the Spirette mouthpiece?
The Spirette mouthpieces are single-use only and disposable.
Can I wash/disinfect the Spirette mouthpiece?
To avoid cross contamination the Spirette mouthpiece is recommended to be used only once. Washing / disinfection of the Spirette mouthpiece might damage sensitive parts, which may compromise the test results and the safe avoidance of cross contamination.
Can I use any breathing tube on the market for testing, as long as it fits into the sensor?
As a crucial component of the TrueFlow technology, the measurement accuracy is also ensured by the ndd Spirettes/EasyOne FlowTubes, which are precision-manufactured and undergo stringent quality inspections. Therefore we highly recommend using the original ndd Spirette/EasyOne FlowTube to fully benefit from the TrueFlow technology.
Can I reuse the EasyOne FlowTube mouthpiece?
The ndd EasyOne FlowTube mouthpiece is a single-patient use product.
Can I wash/disinfect the EasyOne FlowTube mouthpiece?
To avoid cross contamination, we recommend using ndd’s FlowTube only once. Washing / disinfecting the EasyOne FlowTube mouthpiece might damage sensitive parts, which may compromise test results and safe avoidance of cross contamination.
Can I use any breathing tube on the market for testing, as long as it fits into the sensor?
As a crucial component of the TrueFlow technology, the measurement accuracy is also ensured by the ndd EasyOne FlowTube, which is precision-manufactured and undergoes stringent quality inspections. Therefore we highly recommend using the original ndd EasyOne FlowTube to fully benefit from the TrueFlow technology.
What ndd products is the EasyOne Filter compatible with?
The EasyOne Filter FT is compatible with the FlowTube for EasyOne Air and the EasyOne Filter SP is compatible with the Spirette for Easy on-PC.
Can I reuse the EasyOne Filter?
No, the ndd EasyOne Filter is a single-patient use product.
Is the EasyOne Filter compatible with other PFT devices?
No, the EasyOne Filter is compatible with the ndd EasyOne Air and Easy on-PC spirometers.
Why is the EasyOne Filter placed at the end of the ndd mouthpiece?
The ndd EasyOne Filter is placed at the end of the breathing mouthpiece to minimize resistance and dead space in order to ensure optimal spirometry accuracy.
Do I need a filter to avoid cross-contamination?
ndd breathing mouthpieces (Spirette and FlowTube) are designed to prioritize hygiene and the safe reuse of ndd devices by avoiding cross-contamination among patients. The EasyOne Filter helps to keep the ambient environment clean for technicians and other patients (transmission from patient to patient by sharing a device).
Can I reuse the DLCO Barriettes?
ndd’s DLCO Barriettes are single-patient use to prevent cross-contamination between patients.
Can I wash/disinfect the DLCO Barriettes?
The DLCO Barriettes are single-patient use disposables and are not designed to endure washing or disinfection cycles. Washing/disinfection of the Barriette may damage sensitive parts, which compromise the test results and break the hygiene concept of the EasyOne Pro / LAB systems, which is designed to reduce cleaning to an absolute minimum.
Can I reuse the FRC Barriettes?
ndd’s FRC Barriettes are single-patient use to prevent cross-contamination between patients.
Can I wash/disinfect the FRC Barriettes?
The FRC Barriettes are single-patient use disposables and are not designed to endure washing or disinfection cycles. Washing/disinfection of the FRC Barriette may damage sensitive parts, which compromise the test results and break the hygiene concept of the EasyOne Pro LAB system, which is designed to reduce cleaning to an absolute minimum.
Who can I contact for the installation of the replacement components?
- Support USA and Canada: +1 877 904 0090 or [email protected]
- Support international: Please contact your local distribution partner or contact support at [email protected].
Which predicted or normal values are supported?
You can find the product specification on the respective product pages. The specification contains a list of all supported normal values.
To get more detailed information about the supported parameters, age range, ethnicities and height range of each supported predicted set, please click here.
How do you derive DLadj (DLCO adjustment)?
The DLCO value can be adjusted for hemoglobin, altitude and the COHb concentration and CO back pressure.
Click here to find more information about the formulas used to derive DLadj.
What is BTPS and how is it used?
BTPS Correction is used to convert flow and volume measured at ambient conditions to the conditions within the lungs. Ambient conditions are called ATP (ambient temperature, pressure); the conditions within the lungs are called BTPS (body temperature, pressure, water vapor saturated).
Click here for more information.
Can the EasyOne Pro/LAB be connected to my network for backup and data sharing?
Yes. Connecting the device to your network allows several additional benefits.
o Take advantage of your network data backup processes
o Print directly to your network printers
o Save reports electronically (such as PDF) directly to a network folder
o Connect with your EMR system
o Take advantage of a more powerful SQL Server database engine (click herefor more detailled instructions)
o Connect multiple devices to a single, shared database
o Get access to the device database from your PC using our free EasyOne Connect PC software application
What do I do when the EasyOne displays Self-Test Error #49?
This error is usually a communication error shown while printing. It means something wasn’t quite ready. Typically, it is best to clear the error by hitting 1 then 3 then 5 on the keypad and to try again. Most Self-Test errors can be cleared and investigated with the code 1-3-5.
Do I need any special calibration equipment for the EasyOne Pro/LAB?
All EasyOne products are designed to require no calibration and minimal maintenance. The device is designed to remain in calibration throughout its lifetime. No calibration procedures are required prior to testing. Our TrueFlow ultrasonic technology assures accurate volume and flow measurements every time. And our unique automated TrueCheck process assures that all gas measurements are accurate for each test. You may choose to use the optional 3-liter calibration syringe to verify volume and flow accuracy, as recommended by ATS/ERS.
What are my options for printing results from the EasyOne Pro/LAB?
The EasyOne Pro/LAB is compatible with virtually all PC-style USB printers, without the need for external driver installation. The printer can be connected directly to a USB port on the rear of the device. We can sell you a printer with the device, or you can supply your own.
You can also connect the device to your network where it will automatically find any connected, compatible printers avoiding the need for a dedicated printer for your PFTs.
How do I fix a report with missing information, such as data or curves?
If you are missing parameter data or a report seems incomplete, it might be due to your printer’s ink supplies. Try setting the spirometer to HP BW in the Configuration and Report Settings. If the color ink was causing the problem, this should solve it. If it was the black ink, you will get a completely blank page.
Why doesn't the EasyOne recognize my printer?
The EasyOne only works with a limited set of printers because it uses specific, aging Print Command Languages. Please check to see if your printer is on the Printer Compatibility List. If your printer is listed but the spirometer still won’t work, verify that the printer is not in error mode and check all points of connection with the EasyOne.
How can I improve my connection from my EasyOne to my computer or printer?
There are a few points that can be checked and improved. The EasyOne uses two AA batteries and, when these get low, communication may falter. Fresh batteries are best. Also, the 9-pin contacts on the bottom of the EasyOne and Cradle may oxidize. Polish these with an alcohol swab to clean them. Finally, the USB ports may be damaged. Check the cradle and printer or computer for signs of wear and try a new USB cord. The EasyOne uses a common type A/B USB cord.
How do I create a PDF from an EasyOne?
You will need to use our software. You can download EasyWare 2013, which was created for the EasyOne, and use a PDF writer like CutePDF to activate PDF options, or you can use EasyConnect and create a PDF through the Report menu on a test synchronized to that program.
What are the minimum computer requirements?
Please consult Section 1.11 in the manual here for the latest computer requirements. Note that for the Easy on-PC latest version, V02.02.00.14 or greater, the following operating systems are no longer supported: Windows XP SP3 and Windows Vista.
What are the tablet requirements?
The general requirements for notebooks and tablets the following:
- USB interface
- Windows operating system (32 or 64 bit)
- Hard disk capacity of 1 GB installation and up to 4 GB of data
- RAM 2 GB
The embedded versions of Windows are no longer compatible.
How do I backup my patient data?
Data can safely be exported by using the “Export Data” feature or “Backup” feature within the Storage tab in the configuration.
What are my options for printing results from the EasyOne Air?
A compatible printer can be connected directly to the cradle provided with the device. Please consult our Printer Compatibility List including thermal printer options.
You can also use our free companion PC software, EasyOne Connect. The device is connected to the PC via the USB cradle provided. Data from the spirometer is synchronized with the PC database, allowing you to print to any printer connected to that PC or network. EasyOne Connect also allows you to view, trend and create PDF reports.
It is also possible to send pdf reports directly to a connected PC via file exchange.
How many tests can be saved in the device's memory?
The on-board memory for the EasyOne Air spirometer can store approximately 10,000 tests. For long-term storage the data can be synchronized to the EasyOne Connect PC software database.
How long does the battery last?
The EasyOne Air spirometer uses a rechargeable lithium-ion battery. An empty battery can be fully charged in about 5 hours. A fully-charged battery can support the performance of approximately 100 spirometry test sessions. While the battery life is highly dependent on the intensity of use, ndd generally recommends that the battery be replaced every 3 years to ensure the best user experience.
The Spirette has no filter – is it still safe and hygienic?
The Spirette is a single-use item. By changing the Spirette between patients no contamination from exhaled breath or mucus can be transferred from one patient to the next – risk of cross-contamination is eliminated. Find scientific proof that EasyOne devices with Spirettes offer an absolutely hygienic and reliable solution here.