Device not connected. Easy on-PC not recognized in EasyOne Connect
If your Easy on-PC is not recognized in the EasyOne Connect Software, ensure the device is connected directly to the PC without a USB hub.
If the error continues, the cause may be the USB cable.
Cable damage can lead to intermittent or consistent connection issues.
Cable damage can be caused by improper storage or handling.
Do not wrap the cable around the handle of the device.
Keep the cable away from sharp edges.
If you notice any damage to the cable, discontinue use and contact ndd service and support.
The cable can be replaced at ndd or at a certified repair location.
Learn more by watching the video below.