How to troubleshoot Bluetooth connection issues with my EasyOne Air device
Any Bluetooth connection issues with the EasyOne Air device will prevent the device from connecting consistently with the EasyOne Connect software. This often occurs when the EasyOne Air device is paired to multiple nearby computers. Here a few steps to try and resolve:
- Restart the PC and EasyOne Air
- Check the PC for Windows updates
- Ensure the EasyOne Air is within 10 meters of the PC
Another troubleshooting step is to delete all the Bluetooth connections from the EasyOne Air device. To do this go to:
- Tools > Settings > Bluetooth
- Scroll to the bottom of the page to BT Connections
- Press and hold ‘long click to delete all..’
- Enter the admin password
- Click yes to confirm deleting the connections.
- Return to the main menu.
Another step is to remove the device from the list of paired Bluetooth devices on the PC and re-add it.
Follow along with the video to remove and re-add the device.
For more information see the AppNote.