How to troubleshoot connection issues (printing or synchronization) on the EasyOne Air device or cradle
A possible issue with the EasyOne Air device is USB connection issue. These prevent data from synchronizing to the PC or printing in a direct print setup. Here are some steps to try to troubleshoot the issue.
- Ensure the USB cable is connected to the correct port on the cradle. The USB cable should be inserted in the port on the left of the back of the cradle.
- USB connection issues can be caused by damaged cables or ports. Check the USB cable to ensure there is no damage to the cable or connector.
- Try a different USB port on the PC or a different PC.
- Do not use a USB hub.
If these troubleshooting steps do not resolve the issue, contact local IT to check for any USB port blocks or PC settings that could prevent connection.
Learn more by watching the video below.