How to troubleshoot FlowTube detection or insertion issues on the EasyOne Air device
Each time a test is started, the EasyOne Air will recognize the correct position of the FlowTube and provide feedback. If the FlowTube is not placed correctly, the device feedback may include:
- No EasyOne FlowTube detected
- Please use an EasyOne FlowTube
- Check the EasyOne FlowTube for damage
- Check for correct EasyOne FlowTube insertion
A troubleshooting step for the FlowTube detection error is to try a new FlowTube as a damaged one can cause this error.
Another troubleshooting step is to ensure the FlowTube is fully inserted into the device, align the arrows and push the FlowTube in until the FlowTube is flush against the device.
The FlowTube detection error could also result from residue in the sensor tube.
Cleaning inside the sensor tube can cause these residues and should be avoided.
Please refer to the operator’s manual for cleaning instructions.
Learn more by watching the video below.