Customer Service Representative
About the position #
As the first point of contact for our customers, you’ll play a key role in coordinating order processing and invoicing, ensuring every order is handled swiftly and accurately. By collaborating with internal teams and building strong relationships with customers, you’ll ensure compliance with company policies and regulatory standards. Your contributions will be essential to delivering exceptional customer experiences, streamlining the distribution of life-changing medical devices, and guaranteeing precise invoicing. Do you want to help us to make lung function testing accessible to everyone, everywhere, and to improve the lives of millions of people living with lung diseases? Then you have come to the right place.
Why us? #
We offer an attractive location, fair pay, good social benefits, flexible working hours, hybrid work, and the best conditions in which to do excellent work. This includes comprehensive onboarding, professional and modern technology, and a collegial and supportive working environment. We promote equal opportunities, diversity, and inclusion.
If this profile describes you and you would like to work at a fast-growing company in a global environment, then we should meet. Apply directly and exclusively via our e-recruiting tool. The more we learn about you, the better.
We look forward to receiving your complete application and reference letters. Your data will be treated confidentially and discreetly.
Tasks #
- Customer Order Processing & Consulting to ensure customer satisfaction.
- Shipping Orders, Customs, and Shipment Documentation to ensure timely delivery.
- Collaboration with Sales, Production, and Suppliers.
- Handle Debtor Invoicing and Collection Support.
- Accounts Receivable Management: to ensure timely payments.
- Inventory Management and Coordination to ensure stock availability.
- General Administration.
- Project Collaboration and Process Improvement.
Your profile #
Commercial education, Bachelor (an advantage) or relevant professional experience.
2-3 years’ experience in a similar field and/or position, with a solid knowledge of order processing.
Strong Customer orientation & Teamworker.
Good organizational skills and ability to coordinate.
Proficiency in MS 365; knowledge of Salesforce & Quickbooks is a plus.
Desire to learn new things.
Spanish language is a plus.
We are looking for passionate people who can easily identify with our company, who bring drive, expertise, and good vibes to our enterprise. People who appreciate the community and know that sharing talents and information to achieve common goals and objectives is the best way to develop.